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Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Imp 9780980513615

Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Imp 9780980513615

Screenshots of Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Imp

Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Imp Publisher's Description

Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction.

The Service Catalog Process Management Templates and Examples Workbook provides a wide variety of resources to boost your understanding and ability to implement and manage Service Catalog Management in your organization.

This downloadble book covers Service Catalog fundamentals, the use of Service Catalogs as a core IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. It then shows how this tool is pivotal in demonstrating the value IT provides to facilitate business operations. Put together by The Art of Service's industry experts and using real case studies, this valuable book takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization.

This innovative book and ready-to-use templates will provide you with a head start for both learning and implementation of an IT service organization that meets today's standards. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but don't have the time or resources at hand to develop the required plans and structure for implementation.


Table of Contents
1 INTRODUCTION ROADMAP..5
2 PRESENTATION..9
3 SUPPORTING DOCUMENTS..29
3.1 POLICIES, OBJECTIVES & SCOPE..31
3.2 OBJECTIVES AND GOALS..35
3.3 BUSINESS AND IT SERVICE MAPPING..41
3.4 SERVICE CATALOG..55
3.5 SERVICE CATALOG 1..66
3.6 SERVICE CATALOG 2..88
3.7 PRICE LIST..115
3.8 EXAMPLE SERVICE CATALOG..119
3.9 SERVICE OPTIONS..120
3.10 ROLES AND RESPONSIBILITIES..126
3.11 SERVICE DESIGN: THE BIG PICTURE..128
3.12 KEY LINKS, INPUTS AND OUTPUTS OF SERVICE DESIGN..131
3.13 BUSINESS JUSTIFICATION..134
3.14 COMMUNICATION PLAN..140
3.15 BUSINESS IT FLYERS..148
3.16 EMAIL TEXT..152
3.17 IMPLEMENTATION PLAN..157
4 FURTHER READING..167

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